MONSORA ACCEPTABLE USE, CONTENT AND COLLECTION GUIDELINES
These Guidelines form part of the Monsora Terms of Service and are incorporated into it by reference. If you use Monsora, they apply to you. Terms defined in the Terms of Service have the same meaning here, and where these Guidelines and the Terms of Service conflict, the Terms of Service prevail.
Monsora stores the primary copy of User Content in cloud infrastructure and may keep a local cache on your device. These Guidelines distinguish content in your cloud library, cached copies on your device, and content additionally submitted to the AI Features. Section 2 explains what we can act on and what the model provider separately screens.
1. PURPOSE AND SCOPE
1.1. Why these Guidelines exist. These Guidelines set out what you may and may not do with Monsora, what we will do if you break the rules, and how you can report a problem or challenge a decision we have made. They are written to be read once and understood, not to be exhaustive. If conduct is plainly harmful or unlawful, the absence of a specific rule naming it does not make it acceptable.
1.2. Who they apply to. They apply to every person who accesses or uses Monsora, including during the invite only test phase, and to everything you do through your account.
1.3. Where they sit in the document set. The Terms of Service govern your relationship with us. The Privacy Policy explains what we do with information about you. The Test Programme Terms govern the invite only test phase. These Guidelines govern content and conduct, and they are referred to by Acceptable Use, Content and Collection Guidelines throughout the document set. Read together, they are the whole of the agreement between us on these subjects.
1.4. Where to find the current version. The current version of these Guidelines is published at https://monsora.ai/legal/. We keep earlier versions available on request.
2. HOW THESE GUIDELINES APPLY TO CLOUD STORAGE AND LOCAL CACHE
2.1. The three categories. For the purposes of these Guidelines, material falls into one of three categories. "Hosted Content" means User Content stored as the primary copy in your Monsora cloud library. "Cached Copies" means copies of Hosted Content kept by the Software on your device; they are not a separate primary library. "AI-Submitted Content" means the images you add and images extracted locally from the videos you import, the text information associated with your material, and the text or image queries sent to the model provider while the AI Features are enabled for you. The video files themselves are not sent to the model provider. An item may be both Hosted Content and AI-Submitted Content, because storing it in your cloud library and processing it through the AI Features are separate operations.
2.2. Rules that apply to everything. The prohibitions in Section 4 and Section 5 reflect the law and your own legal obligations. They apply to Hosted Content, Cached Copies and AI-Submitted Content. Our ability to take action varies with our technical control and legal authority; keeping unlawful material only on your own device does not make it lawful, and it does not put it beyond the reach of anyone but us.
2.3. What we can actually act on. We can remove, restrict or preserve Hosted Content held in our cloud systems, and we can take action at the account level. We do not remotely inspect a Cached Copy merely because it is present on your device, but the same material may be available to us as Hosted Content. AI-Submitted Content is also subject to the provider screening described in Section 2.7. Our ability to act does not create a duty to monitor all User Content generally.
2.4. No general monitoring. We do not carry out general monitoring of user content and we are under no obligation to do so. We act on reports we receive, on matters that come to our attention in the ordinary course of operating the service, and where we are required to act by law. Nothing in these Guidelines obliges us to look for violations, and nothing in them should be read as a representation that we have.
2.5. No scanning in this version. Monsora performs no automated scanning of User Content in Version 1.0. That is a statement about what we do, and it does not exclude Google Gemini's safety screening of AI-Submitted Content, which is described in Section 2.7. If we introduce hash matching against recognised industry databases of known child sexual abuse material for Hosted Content, we will update these Guidelines and the Privacy Policy before it goes live.
2.6. This version has no sharing feature. Version 1.0 contains no sharing feature of any kind. There is no link sharing, no public page, no shared Capsule and no other shared surface. Where these Guidelines refer to shared surfaces, they are stating a rule that takes effect if and when such a feature is released, and they do not imply that one exists today.
2.7. Screening by the model provider. Google LLC's Gemini application-programming interface processes AI-Submitted Content only while the AI Features are enabled for you. That content consists of the images you add and images extracted locally from the videos you import, but not the video files themselves; the text information associated with your material; and your text or image search queries. Google applies automated safety screening and may use authorised human review to enforce its Prohibited Use Policy. Under its current published terms, the prompts, contextual information and outputs logged for abuse monitoring may be retained for up to fifty-five (55) days. We use a billing-enabled paid service under which Google does not use the prompts or responses to improve its products, and the safety logs are not used to train or fine-tune general-purpose models. The Subprocessors List identifies the processing locations, the transfer safeguards and any onward providers, and the Privacy Policy addresses the same subject and the safeguards for any resulting transfer. If you do not want particular material processed this way, disable the AI Features.
3. YOUR RESPONSIBILITY FOR YOUR CONTENT
3.1. It is yours and it is your responsibility. You keep ownership of your content, as Section 5 of the Terms of Service confirms. You are also responsible for it. You are responsible for having the rights you need in everything you add to Monsora, generate or submit to the AI Features, and for making sure that your use of it complies with the law that applies to you.
3.2. Material generated elsewhere. Monsora is designed to organise creative material, including material generated on external artificial intelligence platforms. If you bring such material into Monsora, you are responsible for complying with the terms of the platform that generated it, including any restriction that platform places on how the output may be used, stored or commercialised. We do not police those terms and we do not assume responsibility for them.
3.3. Material involving other people. If your content includes an identifiable person, you are responsible for having whatever consent or other legal basis the law requires, particularly where the material is intimate, sexual, medical or otherwise sensitive, and particularly where you generated it synthetically. Section 8 deals with this specifically.
3.4. Content you collect from other sources. Monsora includes features that let you bring content into Monsora from other places, including the browser Extension, the embedded browser and imported cookies described in Sections 6 and 7 of the Terms of Service and in the Browser Extension Privacy Notice. If you use those features to collect content from a website or service operated by someone else, you are responsible for having the authority to collect it, for complying with that site or service's terms of use and any technical restriction it places on automated collection, including instructions in a robots file or an equivalent mechanism, and for respecting any rate limit or access control it applies. You must not use Monsora to collect content in a way that is unlawful, that circumvents a paywall, login or other access restriction you are not entitled to bypass, or that would breach Section 4 or Section 5.
4. PROHIBITED CONTENT
4.1. How to read this Section. You must not add, create, store or submit any of the following through Monsora. The list is not exhaustive. Where an item is unlawful in the place where you are, that is a sufficient reason on its own.
4.2. Child sexual abuse material. Any material that sexually exploits or abuses a child, or that depicts a minor in a sexual or sexualised way, whether real, drawn, computer generated, synthetic or artificial intelligence generated, and whether or not any real child was involved in producing it. Section 6 sets out how we treat this category, which is different in kind from everything else in these Guidelines.
4.3. Non-consensual intimate imagery. Intimate or sexual material depicting a person who has not consented to its creation or to its being stored or processed, including material created or altered synthetically to depict a real person in that way. Section 8 deals with this.
4.4. Content that infringes another person’s rights. Material you do not have the rights to use, including copyright works, trade marks, trade secrets, and material that infringes a person's rights in their own name, image, voice or likeness.
4.5. Content that is unlawful in itself. Material whose creation, possession or distribution is a criminal offence where you are, including terrorist content, material promoting or instructing in serious violence, and material produced through human trafficking or exploitation.
4.6. Content produced through unlawful access. Material you obtained by unauthorised access to a computer system, an account or a database, and material that consists of another person's personal data that you have no lawful basis to hold.
4.7. Content designed to cause harm. Malware, malicious code, and material designed to defeat a technical protection measure or to gain unauthorised access to a system.
4.8. Content that misuses the service to harm an identifiable person. Material assembled for the purpose of harassing, stalking, threatening, intimidating or doxxing a person, including compilations of another person's images or personal information gathered for that purpose.
5. PROHIBITED CONDUCT
5.1. Circumventing our controls. You must not circumvent, disable or interfere with any security feature, access control, storage limit, rate limit or usage restriction in Monsora, and you must not attempt to obtain access to any account, data or part of our systems that is not yours.
5.2. Misusing the AI Features. You must not use the AI Features to attempt to extract, reconstruct or reverse engineer any underlying model, to generate any of the content prohibited by Section 4, to circumvent the safety controls of any model provider, or to submit content in volumes or patterns designed to test or overload the service rather than to use it.
5.3. Interfering with the service. You must not overload, disrupt or degrade the service or the infrastructure it runs on, probe or scan it for vulnerabilities without our written permission, or use it to distribute unsolicited communications.
5.4. Automated and bulk use. You must not use scripts, scrapers or other automated means to access the service in a way that is inconsistent with normal individual use, and you must not use the service on behalf of multiple users through a single account.
5.5. Account misuse. You must not share your account, sell or transfer your account or invite code, create an account after we have terminated a previous account of yours, or use the service if you are under 18. Section 2 of the Terms of Service deals with these obligations and this Section does not narrow them.
5.6. Misrepresenting your identity or ours. You must not impersonate another person, misrepresent your affiliation with any person or organisation, or hold yourself out as speaking for Monsora.
5.7. Using the service unlawfully. You must not use Monsora in breach of any law that applies to you, including export control and sanctions law, or to facilitate any unlawful act by another person.
6. CHILD SEXUAL ABUSE MATERIAL
6.1. There is no exception to this rule. Child sexual abuse material is prohibited absolutely. No setting, no privacy feature, no local storage choice, no artistic or research purpose and no consent of any kind makes it permissible. This prohibition is not subject to the proportionality principle in Section 11 and it is not subject to the enforcement ladder in Section 12. It stands alone.
6.2. Synthetic and artificial intelligence generated material is included. The prohibition applies whether the material is photographic, drawn, animated, computer generated or produced by an artificial intelligence model, and whether or not a real child was involved. Because Monsora is built around material generated on external artificial intelligence platforms, this needs saying explicitly rather than being left to implication.
6.3. What we will do. If we become aware of apparent child sexual abuse material in Hosted Content or AI-Submitted Content, we will remove or disable access to it, terminate the account, report the matter to the National Center for Missing and Exploited Children as required by United States federal law, preserve the material and the associated records for the period the law requires, and disclose them to law enforcement where legally compelled or otherwise permitted.
6.4. We will not always tell you. We will not notify the account holder where notification is prohibited by law, where it would risk the destruction of evidence, or where it would prejudice an investigation. This is a deliberate departure from the notice obligation in Section 13 and it is the only category where we make it.
6.5. Reporting to us. If you encounter apparent child sexual abuse material anywhere in Monsora, report it immediately to hi@monsora.ai with the word urgent in the subject line.
6.6. Our reporting is not an accusation and not a substitute for law enforcement. A report we make records what we observed. We are not an investigating authority and we do not adjudicate criminal liability.
7. LAWFUL ADULT MATERIAL
7.1. What is permitted. Monsora is an adult only service. Subject to the rest of this Section, you may keep lawful adult material, including sexually explicit material, in your private cloud library and use Monsora to organise it for your own private purposes.
7.2. Conditions that apply without exception. The material must be lawful where you are. Every person depicted must be an adult and must have consented to the creation of the material and to its being stored. The material must not fall within Section 4.2 or Section 4.3. Synthetic material depicting a real identifiable person is subject to Section 8 whether or not it is sexual.
7.3. Private use only. Adult material may be kept for your own private use. It must never be placed on a shared surface, and if a sharing feature is released it must not be used for adult material unless we expressly say otherwise in an updated version of these Guidelines.
7.4. Lawful adult material. Lawful adult material added to Monsora is stored in your private cloud library in the United States. The local-cache setting does not prevent that upload. If you do not want such material stored in our cloud infrastructure, do not add it to Monsora. The Privacy Policy explains how this material may reveal special category or sensitive personal information.
7.5. Age of persons depicted. If there is any doubt about whether a person depicted is an adult, do not add, store or submit the material. Doubt resolves against the material.
7.6. Adult material and the AI Features. If adult material is processed through the AI Features, it is sent to the model provider, and only while the AI Features are enabled for you, and the provider's automated safety screening applies to it in the same way as to any other AI-Submitted Content, as Section 2.7 explains. You may disable the AI Features at any time.
8. DEPICTIONS OF REAL PEOPLE AND SYNTHETIC LIKENESS
8.1. The rule. You must not use Monsora to store, organise or submit synthetic or altered material depicting a real identifiable person where the material is intimate or sexual, where it is presented as genuine, or where it is intended to deceive, defame, harass or defraud.
8.2. Consent does not cure everything. Consent from the person depicted is necessary where the law requires it, and in some places it is not sufficient. Several jurisdictions prohibit synthetic intimate imagery of a real person outright, and some create criminal liability for its creation. You are responsible for knowing the position where you are.
8.3. Reporting by the person depicted. If you are depicted in material held on Monsora that you did not consent to, report it to hi@monsora.ai and tell us enough to identify the material. We will treat a report of this kind as a priority matter under Section 10 and will not require you to hold an account with us in order to make it.
9. INTELLECTUAL PROPERTY AND COMPLAINTS OF INFRINGEMENT
9.1. Respect other people’s rights. You must not store or submit material that infringes another person's intellectual property rights, and you must not use Monsora to strip, alter or conceal ownership or provenance information attached to material you did not create.
9.2. How to complain about infringement. If you believe material held on Monsora infringes your copyright, send a notice to hi@monsora.ai containing the information described in Section 9.3.
9.3. What a copyright notice must contain. A notice must identify the work you say has been infringed, identify the material you say is infringing with enough detail for us to find it, give your name and contact details, state that you believe in good faith that the use is not authorised by the rights holder or by law, state that the information in the notice is accurate, and state that you are the rights holder or are authorised to act for the rights holder. A notice that does not contain these things may not be actionable and we may ask you to supplement it.
9.4. What we will do with a notice. We will assess the notice, and if it appears well founded we will remove or disable access to the material and notify the account holder under Section 13 unless we are prohibited from doing so.
9.5. Counter notice. If your material was removed and you believe the removal was mistaken, you may send a counter notice to the same address identifying the material, explaining why the removal was mistaken, and giving your contact details. If we receive a valid counter notice we may restore the material, and we will tell the complainant that we have done so.
9.6. Repeat infringement. We will terminate the account of any user who repeatedly infringes the rights of others, and we take account of the number, seriousness and pattern of substantiated complaints in deciding whether that point has been reached.
9.7. Bad faith complaints. Submitting a complaint you know to be false wastes our time and harms the person whose content is removed. We may decline to act on notices from a person who has made false complaints, and a notice sent in bad faith may carry legal consequences for the sender under the law that applies to you.
10. REPORTING A PROBLEM TO US
10.1. How to report. Anyone, whether or not they hold a Monsora account, may report content or conduct that they believe breaches these Guidelines or the law by writing to hi@monsora.ai.
10.2. What to tell us. So that we can act, please explain why you believe the content or conduct is unlawful or breaches these Guidelines, identify the content precisely enough for us to locate it, give us a way to contact you, and confirm that your report is accurate and made in good faith to the best of your knowledge. You may report anonymously, except that a report alleging infringement of intellectual property rights or a defamation complaint requires your identity so that we can assess it.
10.3. What happens next. We will confirm that we have received your report without undue delay where you have given us a means of reply. We will assess the report in a timely, diligent, non arbitrary and objective way, and we will tell you the outcome and the reasons for it, together with how to challenge that outcome. Where we can, we will handle reports in the order they arrive, and we will prioritise reports alleging a risk to a person's safety, reports concerning child safety and reports concerning non-consensual intimate imagery.
10.4. How long it takes. We aim to acknowledge a report within five business days and to reach a decision within seven business days. Reports involving child safety or non-consensual intimate imagery are treated as urgent and acted on the same day wherever possible.
10.5. Automated processing of reports. We do not use automated means to decide reports. Where any automated tool is used to organise or prioritise reports, the decision itself is made by a person.
10.6. Reports that are really disputes between users. Some complaints are disputes about ownership, authorship or consent that we are not in a position to resolve. Where that is the case we will say so, and we will explain what we are and are not able to do.
11. HOW WE ASSESS AND DECIDE
11.1. What we take into account. In deciding whether these Guidelines have been breached and what to do about it, we take account of the nature and seriousness of the breach, whether it appears deliberate, whether it has caused or risks causing harm to a person, whether it is part of a pattern, whether the material was kept privately or placed on a shared surface, and anything you tell us in response.
11.2. Proportionality. Any action we take will be proportionate to the breach. We will not terminate an account for a first minor breach that can be dealt with by removing the material or by telling you to stop, and we will not treat a serious breach as minor because it is a first occurrence. Section 6 is the exception, and the reason it is an exception is that no proportionality assessment is capable of producing a different answer.
11.3. Human decision making. Decisions to restrict, suspend or terminate are made by a person, or are reviewed by a person before they take effect. No such decision is made solely by automated means.
11.4. Where we act first and ask afterwards. Where there is a credible and immediate risk to the safety of a person, or a legal obligation requiring immediate action, we may act before notifying you or before hearing from you. Where we do, we will notify you as soon as we are permitted to and the appeal route in Section 14 is available to you in full.
11.5. Consistency. We will apply these Guidelines consistently. If we depart from a previous decision on materially identical facts, that is a proper subject for an appeal.
12. WHAT WE MAY DO
12.1. The range of measures. Depending on what we find, we may do nothing, warn you, ask you to remove or change something, remove or disable access to specific Hosted Content or AI-Submitted Content, restrict your access to a specific feature, restrict your ability to upload, suspend your account, or terminate your account and your access to the Services.
12.2. We start with the least intrusive measure that works. Where a breach can be dealt with by removing a single item or by asking you to stop, we will do that rather than suspend or terminate.
12.3. Enforcement and cached copies. Enforcement may remove or restrict Hosted Content and may affect synchronised Cached Copies. We do not represent the cache as an independent primary copy or as a way to defeat lawful enforcement. Where the law permits and the material is returnable, we provide the export opportunity described in the Terms of Service before account termination takes effect.
12.4. What happens to your Hosted Content if we terminate. Except where the law requires otherwise, or where the material is of a category we are required to preserve or prohibited from returning, we will give you the export window described in Section 22.4 of the Terms of Service before we delete Hosted Content following termination.
12.5. Nothing here limits our other rights. These measures are in addition to any right we have under the Terms of Service or at law, and choosing one measure does not prevent us from taking another later if the position changes.
13. TELLING YOU WHAT WE DECIDED AND WHY
13.1. When we will tell you. If we remove or disable access to your content, restrict a feature, restrict your ability to upload, or suspend or terminate your account, we will tell you.
13.2. What we will tell you. Our notice will identify what we did and to which content or account, explain the ground for the decision including the provision of these Guidelines or the law relied on, say whether the decision was based on a report from another person or on our own assessment and whether any automated means were used, and explain how to appeal.
13.3. When we give notice. We will tell you at the time the measure takes effect, or where we have acted first under Section 11.4, as soon as we are permitted to.
13.4. The one exception. We will not notify you where notification is prohibited by law or would prejudice an investigation, including in the circumstances described in Section 6.4.
14. APPEALS
14.1. Your right to appeal. If you disagree with a decision we have made under these Guidelines, you may appeal. This applies whether we acted on your content or on your account, and it applies whether we acted on a report or on our own assessment. A person who reported content may also appeal a decision not to act.
14.2. How to appeal and how long you have. Write to hi@monsora.ai with the word appeal in the subject line and tell us what you disagree with and why. You have six months from the date of our notice to appeal.
14.3. Who decides the appeal. The appeal is decided by a person and not solely by automated means, and the material is reconsidered afresh rather than simply reviewed. Where more than one person is available to consider it, the appeal is decided by someone other than the person who made the original decision.
14.4. What we will do. We will decide the appeal in a timely, non discriminatory, diligent and non arbitrary way, tell you the outcome in writing with our reasons, and reverse the decision in whole or in part where the appeal is well founded. We will not treat an appeal as a reason to look for other reasons to act against you.
14.5. Other routes remain open. Nothing in this Section prevents you from bringing a claim in court, or from complaining to a regulator or other authority where the law gives you that right. Section 23 of the Terms of Service deals with disputes between us.
14.6. Records. We keep a record of reports, decisions, notices and appeals for two years from the date of the final decision, and we then delete it. We keep a particular record for longer only where we are required to by a legal obligation, or where it is needed to establish, exercise or defend a legal claim, and in either case only for as long as that reason lasts. Records of any report we are required by law to make are kept for the period that the relevant law fixes. Section 12 of our Privacy Policy describes how these periods sit alongside our other retention periods.
15. LEGAL REQUESTS AND LAW ENFORCEMENT
15.1. Requests from authorities. Where we receive a lawful order or request from a court, regulator or law enforcement authority, we will assess it, comply to the extent we are legally required to, and disclose no more than the request requires.
15.2. Telling you. Where we are permitted to tell you that your data or content has been the subject of a legal demand, we will do so, unless doing so would prejudice an investigation or is prohibited.
15.3. Preservation. We may preserve content and records where we are required to, or where we reasonably believe that preservation is necessary in connection with a legal claim, an investigation or a report we are required to make. Preservation for that purpose overrides the deletion timeframes in the Privacy Policy, and only for so long as the reason for preserving lasts.
16. CHANGES TO THESE GUIDELINES
16.1. How we change them. We may update these Guidelines. Where a change materially restricts what you may do with Monsora, or materially changes what we may do to your account or content, we will give you at least fourteen (14) days notice by email and in the application before it takes effect, and the change will apply only from that date.
16.2. Changes we may make immediately. We may make a change immediately where it is required by law, where it is necessary to address a safety risk, or where it only clarifies existing wording or corrects an error without changing its effect. Where we do, we will tell you what changed and why.
16.3. What we will not do. We will not use an amendment to remove the commitments that we do not generally monitor all User Content, that we give reasons for enforcement decisions where the law permits, and that an appeal route remains available.
17. HOW TO CONTACT US
17.1. Reports, complaints, appeals and questions. Write to hi@monsora.ai. Mark urgent reports concerning child safety with the word urgent in the subject line, and mark appeals with the word appeal.
17.2. Who we are. These Guidelines are published by Shanghai Shichu Culture Technology Co., Ltd. with registered address at No. 25-1 Hongcao Road, Xuhui District, Shanghai, China.